Returns & order issues
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Custom-printed orders
Custom-printed orders are made for you and have no resale value. Under our existing Terms & Conditions, these orders are final sale. This page summarizes the custom-printing returns and cancellation provisions in those terms.
For questions about design, website or other services, please contact us before placing an order.
Report an order issue within five days
If you are not satisfied with a printed order or believe there is an error attributable to CreativeMade, contact us within five days of receiving it. Call +1 855 213-MADE (6233) or use our contact form.
Have your order number and a description of the issue ready. We may ask for digital photos to document a defect. Management reviews the issue and determines whether the order is defective.
Returning products for review
In some cases, you may be required to return defective products to Quality Assurance at your expense within an agreed reasonable timeframe. Contact us for return instructions before sending products. If a defect is confirmed, CreativeMade may reimburse the return shipping cost.
Shipping damage and additional charges
If an order is damaged during shipment, our terms direct you to contact the shipping provider to file a claim. Please also report the issue to CreativeMade within five days of receipt.
Artwork services and expedited-order charges, such as rush printing or shipping, are nonrefundable for defective products unless the shipping provider delivers a defective product or fails to deliver an order. Reprint turnaround and shipping options depend on production capacity and management review.
Cancellations and credits
Cancellation fees depend on the production status of the job:
- Before a proof is sent: $0 cancellation fee.
- After a proof is sent, but before approval: $59 cancellation fee.
- After approval: the job cannot be stopped or canceled, and no refund is available.
Our terms state that refunds are issued as in-house credit. Please contact us with any questions before approving a proof.
Need help with your order?
Contact CreativeMade or read the full Terms & Conditions for the complete ordering, proofing, shipping and cancellation provisions.