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“We” (CreativeMade), are committed to protecting the privacy of “you” (our customers). This Privacy Statement applies to data collected by CreativeMade through its website and the services available at these websites. This serves as a policy that we use to protect our user’s information and privacy when visiting and using the CreativeMade website and services. For the purposes of clarity, ‘We’ and ‘us’ represents CreativeMade and ‘you’ represents any single visitor using the CreativeMade website and its services.
Data and information that we may collect.
Certain information that identifies the web browser, language, access times, the domain name and specific pages visited may be automatically captured whenever a visitor accesses the CreativeMade website. We do not collect any other personal data or personally identifiable information unless a user provides it to us under their will. CreativeMade’s website are primarily for business-to-business purposes and transactions. A user is required to register in order to utilize the full functionality of the website. Registration requires that you provide CreativeMade with certain information that is potentially of a personal nature. For example, CreativeMade will ask you for your general contact information such as email address, name, company name, address and telephone number. You will also be asked to create a password that, along with your e-mail address, will enable you to login and use the CreativeMade website in the future.
If you place an order, make a purchase, or contact us directly, CreativeMade may also ask for additional information, such as a credit card number and billing address, and/or other payment information. This information is kept completely secure and only used for the customer’s payment. CreativeMade may also assign you a unique identification number that is matched against the information you provide to CreativeMade. Your personally identifiable information will also be matched against any material you upload to CreativeMade for order fulfillment.
Once you have registered with CreativeMade, each time you visit our website we may collect information about your visit stored in your browser’s ‘cookies.’ This can include the pages you view, links you click on, and other actions you take as you view and/or use CreativeMade’s sites and services. Should you place an order, request a quote, or utilize other services on the CreativeMade website, other details of any such transaction may be captured.
If you place an order and upload a data/print file to CreativeMade for print fulfillment, there may be personally identifiable information contained in this print file (e.g. a name, address, telephone number, email address on a print file). This information may be yours or that of someone else. If it belongs to someone else, we assume that this person has authorized you to forward this file and information to CreativeMade. If you are not authorized to send such data to CreativeMade, please do not upload the file.
How we may use your information.
CreativeMade may use information it collects through this website to operate and improve functionality, deliver services, carry out the transactions requested, administer your account and generally operate our business.
We may use the information we collect in conjunction with analytic tools to help us determine the level of services and products we offer, improve the ease of use of our sites or services, enhance our customer service, and display content that can be tailored to specific customer interests, preferences and/or market segments.
CreativeMade does not support third-party advertising on its websites, however, CreativeMade may promote CreativeMade products, services, special promotions, new features, etc., on the websites and we may use some of the information we collect in order to personalize the promotions that may appear when you access our site. The ads that you may receive may be selected based on product categories previously ordered, pages you have viewed and links you have clicked when using CreativeMade websites.
The personal information collected on CreativeMade’s websites may also be used to directly communicate with you. Your email, mailing and/or billing address may be used for welcome letters, order confirmation, upload confirmation, job status updates, billing information and reminders, and technical service issues. CreativeMade may also occasionally send you product or customer service surveys, or promotional correspondence to inform you of other products or services available from CreativeMade.
Information contained in data files uploaded to CreativeMade for print fulfillment is received and stored by CreativeMade, but we do not use this information for any purpose other than fulfilling the requested print job.
CreativeMade does not share your personal information.
Except for the limited CreativeMade-related purposes described in this policy, your personally identifiable information is not disclosed outside of CreativeMade. We do not sell, rent or lease your name, billing or mailing address, e-mail address, phone number or other personally identifiable information to anyone.
Some personally identifiable information that you provide to CreativeMade must necessarily be disclosed outside of CreativeMade in order for us to provide our services to you. For example, to ship an order we must disclose the shipping information required by the carrier. While we currently maintain nearly 100% of our services, CreativeMade may retain third parties to provided limited services on our behalf, such as website hosting services, website programming development, transaction processing, or statistical analysis of our services. Under certain circumstances, these third party companies may need or be given access to personally identifiable information in order to deliver their services to CreativeMade. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or any legal process served on CreativeMade; (b) respond to authorized requests of governmental or law enforcement agencies; (c) protect and defend the rights or property of CreativeMade (including the enforcement of our agreements); and/or (d) act in urgent circumstances to protect the personal safety of users of CreativeMade services or members of the public.
Protecting your personal information.
CreativeMade uses a variety of security technologies and procedures to protect your personal information from unauthorized access and use. For example, we store the personal information you provide on computer systems with limited access, located in controlled locations. Sensitive information, such as a credit card number, is protected through the use of encryption technology such as the Secure Socket Layer (SSL) protocol, and is maintained in an encrypted database completely separate of CreativeMade. Please note that we do not regard any of the information provided to us in data files uploaded to us for print fulfillment as sensitive information.
When you register with CreativeMade the password you choose is only as effective as you make it. It is your responsibility to choose an appropriate password and to keep it confidential. You should not share this information with anyone, and you should always log out of the CreativeMade website before leaving your computer. If you believe your password has been compromised in any way you should immediately change it via your account page on our site.
Accessing your personal information.
You may have the ability to view online the personal information that you provide to CreativeMade. To prevent your personal information from being viewed by others, you will be required to sign in with your email address and password to gain access to your account information.
If your account information is incorrect or needs to be changed or updated, you may do so online.
If you have continued trouble accessing your account you may call CreativeMade’s Customer Support for assistance. You may be asked to provide proof of your identity before our Customer Support representatives will provide any information related to your account.
CreativeMade’s websites are primarily for business-to-business purposes and transactions and we do not intend to or knowingly collect information on, or target our services or websites to children under the age of 13. We encourage parents and guardians to be active in monitoring their children’s online activities.
CreativeMade’s websites use “cookies” to enable you to sign in to our services, help personalize your online experience and to record certain online transactions. A ‘cookie’ is a small text file that will be created by the browser you are using and then stored on your computer’s hard drive. By using cookies, CreativeMade is able to store your browsing preferences and ease-of-use information on your computer. This saves you time by eliminating the need to enter the same information each time you visit our website or browse pages within a website, and allows CreativeMade to personalize the website content on your later visits to these sites.
Changes to this privacy statement.
If you have any specific questions or conflict with this policy, please contact our Customer Support team at Support@CreativeMade.com.
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